After the mess caused recently by Iceland’s volcano, cabin crew strikes and the refusal to board an obese passenger, travellers are left bewildered, not knowing what their rights are. To help, the European Commission has launched an information campaign this week.
The campaign is defined by their key phrase “Your passenger rights at hand.” The campaign will take the form of leaflets made available at airports and train stations, website and so far two videos.
The goal of the campaign is informative, “Passengers need a common set of principles, so that they can be more easily aware of their rights if something goes wrong with their trip,” explains Siim Kallas, one Vice President responsible for transport.
The site provides passengers with accessible information that is specific to their mode of transportation. The language is easy to understand and outlines all of a passengers rights depending on their situation (disabled passengers, denied bordering, cancellations, long delays, baggage problems, airline identity, package holidays, price transparency…) for air, rail and other means of travel.
It’s worth a glance before travelling or if you’re caught in a pinch while travelling, it’s an invaluable reference.